Before I start, dont get me wrong, I have been a member of Paypal since 2000 and I have never had a problem with them, mainly because I conduct myself in a professional manner and in general dont get sucked in by fraudulent transactions.
So here are a few things YOU should know about using paypal….
When you deposit money into a PayPal account, PayPal exercises control over your Paypal account and not your bank account. (this is actually a good thing but shows that they have the power)
PayPal enjoys the right to freeze your PayPal account immediately and drain all your money even if it remotely suspects the authenticity of a transaction.
They also are at liberty to pull your money directly out of your personal bank account, often without any prior warning.
Now, if you think PayPal treated you unfairly and want to dispute their decision, you will be helpless as PayPal is the supreme investigator, judge, jury and executioner in all disputes regarding your account.
PayPal is not acting as a big brother.
You agreed to all these conditions, when you signed up to PayPal.
PayPal quite often is unwilling to listen to your side of the story. What many people term unfair is PayPal’s refusal to provide you with detailed information about their investigation and their unwillingness to disclose documents they relied upon to make their decision. There is an agonising suspense of at least six long months before you can expect to see your money again.
If you unfortunately choose to complain, Paypal has an unacceptable or one may say even distasteful way of responding. You will have to contend with extra long hold times, delays, and dead-end auto-responder e-mails which normally reads:
“Thank you for contacting PayPal. We apologise for the delay in responding to your service request. After review, the decision has been made to keep your account locked. This decision cannot be appealed. If you have any further questions, please reply to this email.”
If you are still hopeful and pursue matters further, you may at best convince them to further investigate.
However, do not be naïve to imagine that PayPal will favorably consider your version of the story.
So there you have it. A few things about Paypal you should know.
Like I said, I have no beef with Paypal, they, as far as I am concerend provide a sterling service. Its only natural for us to like only what we hear. If we are told something we dont like, then we deem it unfair.